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Microsoft trashes its brand — with Apple the big winner (bigtin.wordpress.com)
20 points by zen53 on April 19, 2009 | hide | past | favorite | 31 comments



Have a look at Microsoft's sales figures for the past few quarters: http://www.microsoft.com/msft/reports/ar08/10k_fh_fin.html

They're still making money hand over fist despite having a lame duck OS and one of the worst economies in decades. Their revenue increased by $10 billion and had profits of $3.5 billion.

I really wish that people would look at these numbers before declaring doom and gloom for Microsoft. The market isn't exactly running screaming from Microsoft as some would hope.


Maybe its just me -- but I really don't see how this article is declaring financial doom and gloom for Microsoft, or saying that the market is running screaming from Microsoft? It just seems to be saying that enterprises aren't (yet) seeing a compelling case for upgrading from XP to 7.


I work as a consultant for a lot of medium sized businesses and none of them have any intention of moving away from XP anytime soon. However, that does not imply that they want to move to any other operating system. The main reason they don't want to move away from XP is the support and training costs. Moving to OS X or Linux would be even worse.

All of these columnists miss the point -- OS X and Linux won't sell for exact same reason that Vista doesn't.


It’s just a major shame that Apple’s business model and contempt for its users is even less appetising than Microsoft’s…

Huh?


Note the blog tag line:

Big tin: IT infrastructure used by organisations to run their businesses.

So, I think this final sentence needs translation. For "Apple's business model", substitute "Apple's business model, which involves not caring much about the low-margin, high-grief corporate IT hardware business." And, for "contempt for its users", substitute "contempt for the people running corporate IT departments". (Remember, IT doesn't care about the people who type on the computers. It's the people who set up the computers who are the primary "users".)

I'm sure it really does suck to try and maintain Macs in a Windows-centric corporate environment. But it's not as if corporate IT has anyone but themselves to blame. They turned away from Apple in the early 1980s and have never really looked back until now. Apple has learned to survive without their business and now has no real incentive to become the next Microsoft. Somebody else needs to step up and do that.


low-margin, high-grief corporate IT hardware business

Low-margin? I used to work at a large bank, and I recall Dell charged them some £25 for a plain USB optical mouse with just 2 buttons and a mouse-wheel. I'm sure many businesses could do with these kinds of margins.


The thing is that gold-plated mouse might be making up for the 30% discount on the desktop it was attached to. If you've been a Dell corporate customer you can always tell when the end of their fiscal quarter is coming because your personal rep will be calling you with excellent deals to pad her numbers. And if you are reasonably good at vendor poker you can get some real deals simply by saying "Well, we're thinking about ordering x in a couple of weeks." Because that's too long for the reporting period; and this quarters numbers are all that matter to the person on the other end of the line.


Are you trying to tell me that Apple's equivalent USB optical mouse was significantly cheaper than Dell's? That would be a surprise.

Other questions to put this anecdote in perspective: Was that a list price or the result of a negotiation? What were the competing products in the UK at the time, and why would a bank choose Dell if those products where significantly cheaper?


The bank's supplier for desktop computer hardware was Dell. If Dell could deliver it, it was ordered from Dell. There was no "choice". And yes, it was a list price, no negotiation involved.

There were plenty of competing products in the UK - I could have had a better mouse for cheaper by wandering down to PC World, down the road, and paying £10. But the corporate ordering process didn't allow me to get involved in that - all I could do was express the fact that I needed a mouse with a wheel.


If Dell could deliver it, it was ordered from Dell.

Well, there you have it. If you are Dell and you secure that exclusive deal, you get to charge high margins on certain incidental products.

Of course, as has been pointed out by olefoo, to get a deal like that Dell probably had to give up a lot of margin on other products. And throw in support contracts, and expend a lot of sales time...


Are you trying to tell me that Apple's equivalent USB optical mouse was significantly cheaper than Dell's?

His comment said nothing of the kind.


I don't have an opinion either way on this Mac/PC thing however I do think that the marketing is quite interesting.

For many years Macs have been portrayed as "cool", with all the "Mac vs Pc" adverts as well as the indirect appeal from the iPod / iTunes advertising.

Microsoft have been quite clever at counteracting this in the new adverts this in my opinion. In their adverts, they're gently nudging the idea that Macs are one step up from cool; the implication is "Macs are elitist" owing to the price differences making a purchase by "real-life people" imposible. Once this implication gets through to the majority of people, this starts to kill the trendiness factor.

Or am I over-analysing it?


Unfortunately for Apple, Microsoft doesn't need a brand. It already has millions of people who are locked in to applications that depend upon Microsoft software.


Right back to the days of MS-DOS, every other OS version from Redmond seemed to garner contempt, only for the complainers to be mollified by the version that came after (and claim credit a la 'finally Microsoft has listened to what people like me have been saying since the release of FU-DOS 4.0...'). Vista hasn't been a failure for MS, just not an obvious success. 'Failure' brings to mind things like OS/2.

For >20 years now, I've just been in the habit of preferring the odd-numbered versions, and assuming that the even-numbered versions were meant as incubators for the next major shift (most recently, from 32 to 64 bit computing). At first I thought this was due to ham-handedness at MS, but nowadays I wonder if it isn't the actual strategy - the pattern has repeated so many times now, perhaps it's because it actually works for MS. Notice how aggressive advertising on Vista's behalf only began last year as W7 was going into beta.

Thus, I predict that Windows 8 will require a minimum of 2 cores, 16gb of RAM and a 1gb Graphics card, leverage virtualization technology for application switching and be decried as a hugely inefficient and pointless attempt to recycle server solutions onto the desktop for no good reason. When Windows 9 emerges, there will be many headlines of the 'Microsoft desperately needs to recover from the disaster that was Windows 8...' variety.


The enterprises that are on Windows today aren’t going to move to OS X anytime soon and this is why:

There is a huge barrier for enterprises to move to OS X, it is locked into Mac hardware.

Macs are extremely overpriced as compared to their PC counterparts: 30% - 50% more!

So for cost conscious enterprises, when they compare between the cost of upgrading to Windows 7 (which has had good reviews so far) with cost of buying new Apple hardware and OS X, Windows 7 turns out to be the winner.


Macs are extremely overpriced as compared to their PC counterparts: 30% - 50% more!

Do you have any analysis, or are you just spreading old FUD?

Here's a 2006 link finding that a Mac Pro was cheaper than a comparably equipped Dell of the time. (Though, as you can see, you can spend all day arguing about what "comparable" means.)

http://www.macworld.com/article/52540/2006/08/dellmacprofoll...

Here's a 2007 Computerworld analysis:

http://www.computerworld.com/action/article.do?command=viewA...

Of course, the difference is that Apple simply stays out of low-margin markets. So it's definitely possible to get a box with "PC" stamped on it for much less money than the cost of any new Mac. The most conspicuous current example of a market which Apple does not deign to enter is the netbook market.


Definitely not into this for FUD :)

Also have no intention for starting PC brand war here. One can go visit a PC vendor's web site (say, dell) look at the notebook/desktop/workstation hardware configuration and prices and then compare with what one can find on say, Apple Store.

This year, I recently purchased a gateway laptop: http://www.gateway.com/systems/product/529668231.php

(17" HD display, 64 bit Intel Core 2 Duo 8400 2.26 GHz CPU, 4 GB DDR3 RAM, 320 GB 7200 rpm hard disk, NVIDIA® GeForce® 9800M GTS Graphics with 1GB of GDDR3 Discrete Video Memory).

I got this for $1270 after tax. For the same amount of money I also bought a Macbook: http://www.apple.com/macbook/specs.html (13.3" display, Intel Core 2 Duo CPU 2.0 GHz, 2 GB DDR3 RAM, 160 GB 5400 rpm hard drive, NVIDIA GeForce 9400M graphics processor with 256MB of DDR3 SDRAM shared with main memory).

I would like to point out that I love both of these notebooks. I would give Apple extra points for build quality, fit & finish and better user experience. That said, one can very well see, item-by-item, how do the technical specs compare between the two mentioned here.

When a for profit company has to make a decision, cost of purchase becomes a big factor and that is the only point I am trying to make here.


Much better. Thanks.


I'd like to point out one weighs 9 lbs while the other is 4.5


Our IT setup is Linux for everyone who is developer or QA (15 Dell Ubuntu machines) and Mac OS X for everyone else (20 people). We also have 2 windows QA machines.

We might not be "Enterprise" yet but it works well for us.

Macs may seem more expensive up front but the cost of buying the machine is not its whole cost. Total cost of ownership is important. Downtime for highly paid employees is just as bad if its their desktop as if it is a server.

Mac's have fewer problems and have fewer downtime. Over 3 years we've never had a Mac desktop go down. I can't imagine a similar statement coming from a similar sized business running Windows.


"Mac's have fewer problems and have fewer downtime. Over 3 years we've never had a Mac desktop go down. I can't imagine a similar statement coming from a similar sized business running Windows."

In past 10 yrs I have used Unix (Solaris, IRIX, Linux and OS X on x86) as well as Windows (XP & Vista) and have never had downtime on any of those, except for explicit and deliberate OS patches/upgrades' installation time.

I have come to believe that the computer downtime is usually a function of the hardware, people managing the infrastructure and sometimes, the users.


There is a direct correlation between employee morale and the machines they work on. It's ok to bootstrap, but if I can get more out of employee by buying them a machine they actually enjoy using, it's worth it in my eyes. Though, I'll concede that large companies will probably have a tough time switching because of existing network infrastructure.


Apple sells beautiful, fashionable and durable products worth every penny spent.


I feared the day the pro-Apple kidiots would take over HN ...

This article tells us nothing we did not know, provides no meaningful insight, and then tells us in no-way-shape-or-form exactly hhhoooowwww Apple is bettering its brand.

To the Apple lovers: Notice how the tens of millions of corporate desktops are <i>sticking</i> to Windows XP. They aren't switching to Apple, and couldn't due to a lack of a proper Exchange client, nor advanced Active Directory features ...

I guess its too late for HN :^(


Could you clarify how you extrapolate from this article to "pro-Apple kidiots are taking over HN?"

To me it seems the article is only talking about trends and survey results, is not espousing any particular "Apple Love" and is not aiming to delve into the mechanics of how Apple is bettering its brand -- its merely making observation.

Your comment to Apple lovers really applies to Linux as well, so I'm not sure why you need to make the distinction.

I guess corporate users would generally move their desktops (either to the next version, or to something else) because they feel it creates extra value (maybe better stability, easier management or whatever), and this outweighs the cost of the change. Or, from fear that if they don't keep up, in future they may be stuck with a larger problem.

Corporate desktops that are sticking to XP aren't moving anywhere; not even to Vista/7. Obviously nobody is creating sufficient incremental value - yet. Thus, one really can infer nothing as to where they might end up migrating down the road.

Lack of "proper exchange client" or "advanced active directory features" (?) also probably doesn't mean much -- its not as if anyone has the "One True Way (tm)" of doing email, scheduling or ldap. Corps do walk away from Exchange/AD (or any other technology for that matter) if sufficient value is added overall.


Actually, the article seems to regret the way Microsoft looks like it's about to shoot itself somewhere very painful (after having already shot itself in the foot with Vista).


You can very easily plug a mac in to an exchange based organisation. I know I have plugged one in to what was the largest exchange install outside of Microsoft's own campus. You can very easily make it map on to Active Directory, mount your Active Directory home folder and even use all of the exchange email and calendar functionality using office for mac. The reason organisations aren't switching from xp is because they trust it, its stable and it can do everything they need their users to be able to do.


All my interactions with Mac (I'm a windows user, my brother got a fair dose of Macintosh fever a few years ago) have been exceptionally easy.

I never had a problem connecting the computers, the biggest problem was that file types weren't compatible. However, with any incomparability problems I just went the old fashioned way of RTF and CSV to get the job done.

For everything else, well there's always Boot Camp.


What are you talking about? This isn't a pro-Apple article, despite its protective coloration. As you point out, the article isn't even about Apple. And the author hardly sounds like a partisan fan of Apple, or even of Linux. His tone is that of someone who is being forced to go on a particularly unpleasant diet.


I feared the day when HN would be taken over by people who don't even bother to read the article


Your account is thirty-five days old.

You're on a web site for a company headed by a notorious Macbook Air user.

To italicize, use astericks.

I don't know why the word "how" was stretched out to awful proportions.

A carot for a nose is just silly.

The word "kidiot" is worse than the word "luser".




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