In this article, Mr. Boutin reveals his complete ignorance of systems engineering. Whether it's websites, software products, cars, blenders, or even packaged food, pretty-much any remotely novel product marketed and sold for use by everyday consumers goes through a "private beta" phase to weed out "bugs" in the system.

I suggest that Mr. Boutin learn a modicum about manufacturing and consumer product life-cycles before further attempting to practice journalism on the topic.

The really sad bit is NYT actually paid money for this "content" too.