I forgot my username, because they don't allow email address login, so I had to recover my username, for this they required some kind of ID, but it wasn't present in my emails, it took me a while to figure out there were different recovery pages for different types of accounts, so putting in my email just returned "invalid email address".
Took me about 45 minutes just to recover my information, it's a terrible user experience:
First off, requiring an uppercase letter, which I've never used, so I actually now need to remember another, both lowercasepassword and Uppercasepassword, then changing my username to something built out of my name and age, with capitals in them, like FirstLast92, instead of just my email.
When I was applying to uni both of those would be invalid passwords too, as they're more than 8 characters. I emailed them to complain, and was told that this is to enforce easy-to-remember passwords, because they didn't want to deal with the hassle of people asking for password resets...
The University of York have a similar length requirement. When I enquired about it, I was told it was because some of the older systems have a maximum length, and they keep your password the same everywhere.
Took me about 45 minutes just to recover my information, it's a terrible user experience:
First off, requiring an uppercase letter, which I've never used, so I actually now need to remember another, both lowercasepassword and Uppercasepassword, then changing my username to something built out of my name and age, with capitals in them, like FirstLast92, instead of just my email.
I hope I never have to use this website again.