I would hope that they would treat this problem as an opportunity to improve their systems instead of haranguing an employee. All systems fail, the key to success is to turn that failure around and make sure it doesn't happen (the same way) again.
If this was a human error, then change the process to make it difficult to do. If it was a software problem, then they have just found a new set of automated tests to write. If it was a vendor problem, contact the vendor to see how they plan to prevent this problem in the future. If it was a design problem, change the structure of the system to make this type of problem less likely.
Quite a few big names have had similar outages in the past but the ones that I forgive (Google, Amazon) are the ones that talk openly about the issue and outline the changes that they are making to fix them. I'm looking forward to CloudFlare's explanation.
BTW: My boss asked me this week for more information on Railgun and if we should change CDN providers. Railgun sounds incredible and I think it could really help our platform. How CloudFlare responds to this incident is critical to my decision to move forward with Railgun testing or to just forget it completely.
If this was a human error, then change the process to make it difficult to do. If it was a software problem, then they have just found a new set of automated tests to write. If it was a vendor problem, contact the vendor to see how they plan to prevent this problem in the future. If it was a design problem, change the structure of the system to make this type of problem less likely.
Quite a few big names have had similar outages in the past but the ones that I forgive (Google, Amazon) are the ones that talk openly about the issue and outline the changes that they are making to fix them. I'm looking forward to CloudFlare's explanation.
BTW: My boss asked me this week for more information on Railgun and if we should change CDN providers. Railgun sounds incredible and I think it could really help our platform. How CloudFlare responds to this incident is critical to my decision to move forward with Railgun testing or to just forget it completely.