Still unacceptable on behalf of United. Using the word "terrorist" was unnecessary and downright unwise, but the fact remains that, regardless of post 9/11 context, it's just a damn word. May it heighten the senses of a potential fear-of-flying person? Perhaps. But by that logic, you would also say that anybody wearing a turban would have to remove it, for fear of triggering one of these people.
And, yes, United are under obligation to tell this passenger the real reason for booting them off. They are a business. He is their a loyal customer with almost 1,000,000 ffms. He conducted himself, according to his entry, calmly and in a very transparent manner. The behavior of the stuff was disgusting, humiliating and unprofessional.
If this seems okay to you; fine. But this is not the world I want to live in.
And, yes, United are under obligation to tell this passenger the real reason for booting them off. They are a business. He is their a loyal customer with almost 1,000,000 ffms. He conducted himself, according to his entry, calmly and in a very transparent manner. The behavior of the stuff was disgusting, humiliating and unprofessional.
If this seems okay to you; fine. But this is not the world I want to live in.