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But the basic point is correct. Generally, most people would rather get something right than get it wrong, even if they don't care very much. Calling them stupid doesn't help them get it right next time. Finding the source of error does.

This goes back at least as far as W. Edwards Deming in the 1930s.




A shame more people haven't read Deming. Brilliant stuff.

Thanks for sharing. This is indeed right up his alley.


Agreed. It's sad that he is so neglected in the west, though he's still a hero in Japan.




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