I never had that scale of problem with Chase, but had enough smaller interactions over the years that I jumped last year. I started as a Washington Mutual customer years ago. Putting aside the massive mismanagement going on at the top, their customer service was impeccable. I couldn't have been happier until they went under and got bought my Chase.

I've been a Charles Scwab customer for the last 2 years. Great bank. Excellent customer service, ATM fee refunds each month, direct tie-in to investment accounts if you do that. Highly recommend them if you are looking to switch.