I'm pretty sure that's his point: that it has become acceptable to completely ignore a bug report for 3 weeks with no indication that it will EVER be looked at.
I've worked as a dedicated software tester for a team of programmers and I've lodged bugs for them about the product that they're currently working on, that haven't had anything done to them in the system for that long. Sometimes there is other shit happening and that subsystem is on the backburner while it's sorted out.
Or perhaps the coder responsible for that subsystem has been on holiday and is working through a backlog. Or perhaps their 'day job' has blown up on them and they haven't had quality time to look over things.
