Maybe I'm outing myself in terms of age, but not only do I pretty much agree with jwz here, but I'm happy to say that we[1] use Bugzilla[2] for our bug tracker[3] for all our open source projects.
Of course, you might argue that it's easy for us, as we don't have a ton of users opening gazillions of bugs. It is a fair point, that simply triaging bug reports can become a big time sink in larger projects. Makes me wonder if some technological tooling (eg, better "dupe" detectors, etc.) could help manage the problem.
Of course, you might argue that it's easy for us, as we don't have a ton of users opening gazillions of bugs. It is a fair point, that simply triaging bug reports can become a big time sink in larger projects. Makes me wonder if some technological tooling (eg, better "dupe" detectors, etc.) could help manage the problem.
[1]: http://www.fogbeam.com
[2]: http://www.bugzilla.org/
[3]: http://dev.fogbeam.org/bugzilla/