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Jakob Nielsen: Kindle2 Usability Review (useit.com)
27 points by edw519 on March 9, 2009 | hide | past | favorite | 13 comments



For people who are just reading a book at home, however, print will do just fine. For linear reading, Kindle offers no advantages and, for nonlinear content, has many disadvantages — so why pay $359 more?

I disagree here. Reading is only one aspect of the experience, the other aspect is the convenience of purchasing books. I am really bad about buying books. I don't quite understand why -- there are lots that I want to read. But when it comes down to paying $30 and waiting a week for shipping (or paying more for 2 day shipping), I put orders off indefinitely. This is bad, because time I should spend reading books ends up as time spent watching TV or playing video games.

I thought buying a Kindle might break this cycle, and it in fact did. I've had a Kindle for under a week, and I've already finished two books. I don't think I've even cared about TV all week. Making reading very convenient (and pleasurable) was well worth the $350.

(I also travel a lot, and end up bringing two books on every trip so I don't run out of reading material. That is a lot of unnecessary weight to carry around, and I often finish both books fairly quickly anyway. The Kindle is very light, and I can easily buy another book wherever I am. I have not been on a trip with my Kindle yet, but I think I can say goodbye to boredom during unexpected delays.)

Finally, the Kindle delivers an experience I have always wanted -- doing something useful from the couch. I like my couch, but I could never get comfortable with my computer there. I always end up wanting my nice keyboard or 24" monitor, rather than my tiny eeepc (or larger Thinkpad). So I never compute (or read) from the couch. The Kindle changes this; I can email it a PDF (or buy a book from Amazon), and then read it from my couch. This has multiple benefits; I can't get distracted by anything, since I'm physically away from my computer and desk, and it's also really comfortable. (The Kindle is lighter than the books I usually read, so there is less fatigue. Yeah, maybe I am just really out of shape.)

There are only two drawbacks -- it is very hard to skim things, and the PDF conversion doesn't handle diagrams or math formulae very well. This isn't a deal-breaker, but there's no reason why it shouldn't work.


The Kindle isn't attractive to me because I have an irrational, emotional fondness for books. I like carrying around the current book I'm reading, I like the THUMP! big books make when I put them on the lunch counter, I like the progress of seeing my page marker march down the width, and I like looking at the cover and I like the fact that the actual layout of each book I read is different in subtle ways.

I know that in theory it would be cheaper to read books on a Kindle, but I suspect I would read less. Buying a book is an investment. Because I've spent money on it, I have the mentality that I should read it to justify the cost. I think this mentality since it reinforces my commitment to read a book.

Finally, I like that I can treat books casually. I don't abuse my books, but I make no attempt to coddle them - their value to me is being able to repeatedly get at information, not their condition. I doubt a Kindle is as resilient as a book.


I have a Sony Reader which despite very similar flaws to those described by Nielsen I rather like.

For me the killer feature is not cost, despite my own nasty physical-book habit. No, the value is in being able to take a significant reading library with me when I travel.

In addition to that, I like being able to download and read Gutenberg texts that might not be available to me in physical form without a significant delay.


The Kindle is good for books that aren't so valuable to you. I bought books like the Fark one, several classics I'm not emotionally invested in, etc. That way, I have more money to spend on the books that really matter to me, and I've got a convenient want to read a lot of books at once.


I have a Kindle 2, and a friend has the Kindle 1.

I think the scroller thingy on version 1 likely WAS better than the '5 way controller' on the new one. It allows you to move about more quickly.

The pdf-> Amazon format is kind of hit and miss, which was disappointing. I read a lot of whitepapers and so on, and it goofs up the format. In one case, it took away all spaces between words.

The web interface is kind of lacking, but since it's under 'experimental', I suppose we can cut them some slack. I do very much like the idea of the WhisperNet, but would like it more if the web experience was better.

As far as reading goes, it is a win, as JN says. I forget I'm using a Kindle and get absorbed in the material.

Overall I can't complain, it was a birthday present after all, but there are some thing's I'd be aware of before buying.


"Let's say you want to see The Wall St. Journal's articles on technology. Where would you click in this screenshot?"

I agree. I, too, would click on the "Technology" text, expecting to be take to a list of technology articles.

However, if you'd asked me: "Let's say you want to see the first article in The Wall St. Journal's Technology section, where would you click?"

I would answer just the same: The technology text should take me to the first article in the Technology section, not some parenthesized number.

I think there are situations in Usability where you have to chose the lesser of two evils, and expect your users to adapt to what you've made. This would be one example of that. I would expect that learning to click on the parenthesized numbers to show an enumeration of articles would happen quite quickly.


They chose the worse of two evils.


I just received Kindle 2 as a birthday present a few days ago. I wrote a little review for some friends, here it is verbatum:

I know that some of you were considering getting it for yourselves, so let me write a little review. I hope it'll be helpful. I don't think I was ever driven to write a positive review for a product before. There are very few things in a consumer electronics world that I love enough to do it. (The only other product I can think of is the iPod touch, but I never wrote the review for that because that would be superfluous).

First, let me note that I'm probably the last guy on the planet to spot innovation. I wouldn't know innovation if it hit me in the face. When I first heard about YouTube I thought it was a stupid idea (who would want to watch a bunch of home videos?), I thought Facebook was stupid (I kind of still do, I don't see too much utility), I've been to MySpace once (just to see what all the fuss was about) and I still don't get Twitter. I love the iPod touch, but when people talk about the tremendous potential of the platform they lose me - there are thousands of applications in the app store and there isn't a single one I'm really tempted to buy (or even download for free).

Keeping this preamble in mind, it took me about ten minutes of playing with the Kindle to realize that it changes everything. One day it will devastate the paper industry and the publishing industry, and will turn information delivery on its head. One day Borders (along with dozens of entire industries and probably tens of thousands of companies) will brace itself as it files for Chapter 11, courtesy of Amazon Kindle.

Kindle's biggest benefit is also its downside - it is absolutely trivial to buy content from Amazon. Want Ernest Hemingway? Click. Oscar Wilde? Click. New York Times? Click. Wall St. Journal? Click. A shitty John Grisham knockoff? Click. Kindle is the Google of published information, except that it isn't free. You'll only see the credit card bill at the end of the month, and all of that money will go to Amazon. If you own a Kindle, you will buy from them more frequently that you could ever have imagined. (It's cheaper than regular books, though. No more paper to cut, pages to print, delivery trucks to fuel, and cardboard to package it all).

Now, there are many negative reviews online. Essentially, everything they say is true. Kindle isn't perfect in the same way that iPod touch is - there are interface quirks, hardware quirks, and service quirks that you can read about elsewhere. However, complaining about them would be like complaining about the Ford Model T - it comes in one color, it isn't powerful, or comfy, it's hard to find gas stations, and dozens of other quirks people undoubtedly complained about. But the Model T had one thing going for it - it was so much better than a horse and carriage that all of the other inconveniences paled in comparison[1].

The Kindle device and service contract will continue to evolve and improve, the UI will get more comfortable, the electronic paper will get better, the service will become more reasonable. When you use it you don't feel a sense of perfection you do when you use the iPod. But what it offers today is so good, all of the imperfections pale in comparison.

If you love reading and are thinking of getting it, do it and don't think about it twice. It's an amazing device, it's easily worth its price, and when you use it, although you won't feel a sense of perfection, you'll feel a sense of innovation you've probably never felt before. Get it, and you will hold in your hands a device that's similar in importance to the first printing press. Except it's not clumsy like the first printing press - it's already very very good.

I'll now go back to reading Ernest Hemingway stories.

[1] I am not comparing the feel of books to the feel of Kindle 2 here. I'm comparing the purchasing experience.


the newspaper navigation was the main reason i canceled my trial subscriptions on my kindle 2. i don't want to read the newspaper front-to-back, or even by an entire section at a time. i just want a simple table of contents for the entire paper and to jump around.

the nice thing about the kindle is that they can quickly deliver improvements to the reader's operating system over the air, so i would hope something like this can be easily changed.


Does anyone who has a Kindle or Kindle2 also have the Kindle application for the iPhone? I wouldn't expect the app to be an adequate substitute, but I'm interested to see how people would compare it.


I ordered a Kindle 2 after playing with the iPhone app. I haven't had it long enough to really give the Kindle 2 a good review, but there are a few things that stood out:

1) It's a lot nicer to read on than the iPhone screen. Larger, and easier on the eyes.

2) Kindle UI is clunky here and there, but once you're reading a book it disappears. Easier to turn pages on the Kindle than the iPhone (you get tired of swiping all the time on iPhone)

3) I'm surprised how well the computer-voice readback feature sounds. Probably useful in a car, or if you love audio-books.

4) It's a poor-mans computer for browsing the internet. The iPhone is miles better than that.

5) Nice and light, good screen with light

6) I'm going to read a lot more books now, I can already tell. :)

. . .

===== DRM Issue =====

I did have an issue with one of my ebooks, "Hackers and Painters" no doubt, having a DRM issue getting this message:

"The selected item could not be opened"

The message said to go to Amazon.com and I'd find an answer on my "Manage Your Kindle" page. Nothing there, unfortunately. I emailed Amazon about the problem, but solved it before I got a response...

===Troubleshooting===

I tried deleting and re-downloading the book, and de-registering and re-registering the Kindle a couple of times with no luck.

===Solution===

Finally I figured it out. I plugged the Kindle into my computer, deleted the Hackers and Painters ebook from the Documents folder on the Kindle (there were four files for the ebook), manually downloaded the ebook from Amazon's "Manage Your Kindle" page to my PC, and transferred the book onto the Kindle Documents folder via USB connection.

Sure enough that worked.

I bought this book on my iPhone initially, along with another one. The other worked fine, Hackers and Painters didn't. So my initial impression of the DRM is it's flaky.

The other two eBooks I've purchased haven't given me any trouble.


I don't say it's a substitute, but wicked handy. I read a lot faster on the Kindle, but reading on the iPhone gets a lot of stars given I always have it on me no matter what.


some texts are better when you can flip around randomly quickly. the recent mark bitterman book which is half recipes comes to mind. otherwise, I use it in situations where I've forgotten my kindle at home. luckily, it syncs what page you've read through to all devices. it's not a replacement, but a good auxiliary device. it might serve as a useful intro to the product.




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