People pay only $20 per month and then complain like they're paying for hosting at rackspace. The service is a great value for what it provides. If what you're doing is that vital, you shouldnt be hosting it on a grid server at media temple
Alternatively just pay $20 to Slicehost or Linode and get better service, oh, and skip the 18 hours downtime; but sure you're right, when you pay $20 you shouldn't complain when you receive a crap service--whatever.
