Not sure why people think they deserve more of a chance to explain themselves. Even after they already tried. They knew what they were doing when the changed the TOS. It wasn't an overnight decision. They did not take any real blame for the stupid decision to change it. It came off as more of a, i'm sorry you misunderstood, than an i'm sorry we did this. There is a good chance there intentions were not bad, but it was a very poor decision on their part to jump to this level. They are not back peddling hard enough in my useless opinion. I don't think consumers owe it to companies to hear them out. This isn't a tiny app developer who made a mistake in legalese. A team of lawyers just tried to eat our free lunch. Even if their intentions were not evil, if it disagreed with the users, they have a right to walk away.