I just wish they would add some challenge that wasn't publicly available information. The rep admitted to me on the phone that "that's all we need, and we can do a lot with just that." They can't place new orders or add billing methods, and she claimed they don't have access to even see your billing information anymore (perhaps since the Mat Honan debacle?) but yeah, eager to please, clearly.
Actually, all the reps would need to do is look at your history. Like "You recently returned a book, can you tell me what book?", and it would be pretty hard to social engineer it from some other source.
In this day when everyone is bragging online about what they bought recently, its easy to get this data.
I see limited options available to amazon if they want to reduce fraud at the same time increase customer satisfaction.
One option would be for amazon to only ship the replacement to the address(es) that are on the account or better yet, only to the shipping address previously given with the order.
But again it could happen that the customer recently moved and forgot to update the address while ordering. Also could be that the customer made a genuine mistake with his shipping details and want to change (say wanted it to ship to his new office instead of to his home).
Another option for them is to call the customer on his given phone numbers. Again, the customer could be traveling overseas.
So ultimately amazon has to decide and I feel the best option for them is to lose money instead of troubling genuine customers.
Sure, why not? They're still up 100% y/y. Either you're long on Apple, in which case it's just a little bumpy right now or you were long on Jobs, in which case you closed your position out when he passed away.
