That is exactly what happened with me. The way they hide behind poor communication and offshore CS reps is amazing. I'd receive answers to my emails that had nothing to do with the content itself, recommendations to check a FAQ in response to three hours of phone calls with detailed information about the incident, etc.

I'm happy you are publicizing this, but the thing is, this is happening everywhere, to all kinds of people, and eBay/PayPal are not doing anything about it.

After striking out with appeals and the Better Business Bureau, I believe the only way forward is to pressure the FTC through our government representatives.