I dunno I'd tend to agree with this analysis. HN is about pulling people out of their comfort zone, and if your comfort zone is so isolated that you literally cannot get on a telephone call with another human being without being overwhelmed because you need to ask how someone's day is going, you probably do need to figure out how to get over it.
I wholeheartedly agree. Rarely are people confronted about such things, nowadays. It's OK for someone to put on their Big Boy/Girl pants and take some criticism (tactifully, sure).
Plus, civility and such are different for everyone.
