I watched the Macbook Neo launch video yesterday and while the product is not very exciting, the video has great production value and it showed this: People want to pay for marketing.
Not that Apple's only appeal is marketing, Mac laptops certainly have pros over the bottom and mid tier Windows laptops. But having seen that video, and knowing that other have seen it, are aware of Apple and its positioning, makes people feel better while using and owning their devices.
People absolutely want that feeling and they're willing to pay for it.
Apple clearly positions themselves as a premium product. There is some luxury element to it to (e.g., my friends will look down on me if I have an android), but it's not really the same as a true luxury product where brand is the main thing you are paying for. If you offered to sell me a macbook for 25% cheapr on condition that I remove the branding, I'd be happy to do so. I'm not a watch person, but I suspect that most Rolex buyers would not pay anything close for an identical watch without the crown logo.
My main point can be put a little more clearly: it is not just that we are willing to pay for the brand experience and the marketing that builds it, but we actively want to pay for it.
Macbook Neo customers want Apple to put out creative product marketing videos, they believe it is part of the offer.
I have to disagree - I have seen the video, and I also have ordered the product, but the marketing isn't what sold me, and I don't see any evidence that the marketing is what is responsible for people's desire of the product. It's affordable in a world where all prices are increasing everywhere. That's my theory on why people want this product.
I haven't given a shit about Apple marketing since I was a teenager, and I have bought many Apple products since then. If they could turn their marketing spend into a discount on the price instead I'd happily pay less. (Of course, this would reduce their sales, so it wouldn't work that way, but I'm not in it for the videos I've never watched.)
Obviously I'm aware they still have their fanatics, but how much of their sales is that really?
Actually most watch collectors do not wear their most expensive watches, they have daily or travel watches to wear that carry less risk.
Also, watches are status symbols to a really narrow niche. Vast majority of people cannot name a non-Rolex expensive watch and would assume Seiko (and maybe Tissot) are the best watches after Rolex, followed by Swatch (and maybe Timex).
I don't think either of these points change the fact that if you bought a Rolex (or IWC or whatever) that someone slipped you out the side door of the factory, identical in every way except missing the logos, for a substantial discount, it would not be nearly as valuable or prestigious in your collection as a genuine one that other collectors would want. How much would a serious collector splash out on an unofficial - and very unspecial - version of a 100k watch?
I'd do that in a heartbeat for a MacBook, though. Same as with any other consumer good.
Apple is competing in the "premium fit and finish" product space, not the "luxury good" space, so the brand is significantly less of a factor of the value for their devices than it is for Rolex, IWC, etc.
And despite the essay linked here—which seems like a lot of words spilled on a fairly mundane history lesson—I don't think "luxury goods are driven by name value" is anything new. Goes back to the wealthy being patrons of the arts for hundreds, thousands of years... They wanted their name associated with those works, and they wanted those works to be famous. Status all the way down. "When telling the time became ubiquitous, the luxury goods part of the watch market became an increasingly large part of it" is uninteresting.
There are of course people who buy Rolexes or whatever for the brand. There are probably more people who buy Mac Books for the logo.
But most people are rational. Most people would pay that much money for a watch only if it does not impact their finances in a meaningful way, but within that, they would want to buy the highest quality they can. And for some people that means an IWC, Omega, Longines, or whatever. If they could buy the same quality from a less known brand, they would. Lots of people buy Grand Seikos at Rolex prices. I buy normal Seikos at $300. We all pay for the quality we can afford.
Brand is important because it is an insurance that you are not being scammed. Besides that, it is not the main factor let alone “era defining” as the article is trying to make it out.
not to tangent off from your point too much but I think in reality one might in fact pay more for a logoless macbook just because it would in itself be a pretty unique and cool artefact, and a good story as to how you acquired it!
Casio is the best watch brand in the world. This is measurable - most features, battery life, versatility, utility, and durability for the lowest possible price. It's an objective truth. Given this, other watch brands have had to differentiate, and since they cannot compete on pure functionality alone, they offer luxury or, as pg points out, brand identity as a differentiatior.
I would argue Garmins are better value for the money for fitness features but I agree. I excluded Casio because they build “brand era” watches as well as extremely cheap watches, not to mention all the other things they do. So I’m not sure where Casio is to average consumer when it comes to watches.
The video is four minutes of a voice over talking about all the features and use cases of the new laptop, while the video is showing only the computer software and hardware. That's exactly how ads used to be and should be, and to me there's not much about branding in it.
There's no beautiful people, no successful lifestyle or even a face in the launch video.
I was wondering how long it'd take for someone to bring Apple up. I'm clearly behind.
The MacBook Neo is the opposite of pg's "Brand Age". It's very subtly branded, the Apple is no longer shiny and "MacBook" isn't written anywhere in it. There are no identifiably-Apple design quirks, no notch. It's just the platonic ideal of a laptop. Screen, keyboard, trackpad. Nothing extra.
The cutesy intro video will be the main driver of ~0 sales for it.
Except for the gigantic Apple logo plastered all over the lid?
Don't get me wrong, I like Apple design (and I adore early Braun), but subtly branded it is not. You're supposed to recognize it instantly at any distance. Apple knows their brand value.
What I noticed was that when I was at dinner tonight with my young twenties down to 14 nieces and nephews, every one of them knew what the Macbook Neo was, including the colors.
There was a big argument about iPad w/Pencil vs laptop, but they all said it was a good laptop for highschool/uni.
Not that Apple's only appeal is marketing, Mac laptops certainly have pros over the bottom and mid tier Windows laptops. But having seen that video, and knowing that other have seen it, are aware of Apple and its positioning, makes people feel better while using and owning their devices.
People absolutely want that feeling and they're willing to pay for it.