Yep, it's pretty clear they are not that sorry, from the tone. They just want to smooth things over. No ACK of making a mistake or changing anything.

"I'm sorry for how you feel about this" (we won't admit that we harmed you with our bad behavior, and it's probably your fault for feeling pain.)

"your struggles" (it's your fault that you were harmed by our bad behavior.)

"Hop on a call" (we are the boss, you aren't, and your concerns are trivial.)