The "making us wait in the sun for an hour outside to board the plane" is to game the EU limitations on how long the airline can make you wait on the tarmac:
- after 1hr delay, they must provide access to water/A/C/heat/lavatories. Also to medical assistance (if needed).
- and after 5hrs on tarmac, passengers must be given the chance to leave the aircraft.
- Exceptions: These rules do not apply if the delay is due to safety, security, or ATC reasons.
Making you wait outside on the tarmac before boarding is bad but skirts the regulations. They key clock time to watch is how long were you waiting after boarding the plane?
Probably also useful to reference your specific EU rights if they object.
If after 1+1hrs wait, passengers were going to faint unless they got water, that seems to be pushing "would need medical assistance".
- after 1hr delay, they must provide access to water/A/C/heat/lavatories. Also to medical assistance (if needed). - and after 5hrs on tarmac, passengers must be given the chance to leave the aircraft. - Exceptions: These rules do not apply if the delay is due to safety, security, or ATC reasons.
Making you wait outside on the tarmac before boarding is bad but skirts the regulations. They key clock time to watch is how long were you waiting after boarding the plane?
Probably also useful to reference your specific EU rights if they object.
If after 1+1hrs wait, passengers were going to faint unless they got water, that seems to be pushing "would need medical assistance".