While I very much appreciate the story, I wish it was written in a more straightforward style. The cross-paragraph callbacks from a Google employee to someone living in a basement... well, that's fine for fiction (although I'd still find it tiring) but for this I found it needlessly difficult to follow.

But maybe that's just me. I appreciate this is a stylistic complaint, so I doubt everyone will agree. Still, for a factual piece that I expected to read more like reportage, I found this article fiddly to process.