This is the new way of doing business. Rip off as much as you can until there is enough publicity around your bad behavior such that it may affect your bottom line.
And then say sorry to convey some kind of human connection in the hopes you will be forgiven and the bottom line can be raised again.
Funny you mention Oracle: Slack’s former SVP of NA sales just moved on to a CRO job elsewhere a few weeks back. Their early career? Sales @ Oracle! Really, can’t make this stuff up. I went looking to see who Slack’s CRO was given it was their product C-level here commenting instead of someone more relevant in charge of the operational area where this happened. I did not at all fall over in shock to see that the person who shepherded Slack’s sales tactics to a culture where this is even a possibility was previously associated with Oracle sales.
Slack has been a rip off from the absolute beginning really. It's good to see more examples like the OP on why to stop using them, there has never been a single one besides FOMO.
And then say sorry to convey some kind of human connection in the hopes you will be forgiven and the bottom line can be raised again.