How long have you had the bill alluded to in the top comment on this post? For how long have you been in communication with Slack? The top level comment suggests it might have been months, but at the very least it's been 3 weeks (since 29th Aug).
I'm not defending Slack here, but allowing this to hit the wall and then raising a stink online does everyone a disservice.
Edit: by "you", I mean "the organisation of Skyfall". It's already pretty clear from the number of people chiming in on behalf of the company that this problem has been handed out piecemeal.
> Then this spring they changed the terms to every single user without telling us or sending a new contract, and then ignored our outreach and delayed us and *told us to ignore the bill and not to pay* as late as Aug 29
From the top comment, if Hack Club was told to ignore it and not pay, I don't feel they are to blame.
"Blame" is a strong word, but I think it was a mistake to not plan a migration strategy as soon as Slack/Salesforce sent a $200k bill. Even if you have some agent telling you not to pay it, it's clear something is about to go very sideways.
I'm not defending Slack here, but allowing this to hit the wall and then raising a stink online does everyone a disservice.
Edit: by "you", I mean "the organisation of Skyfall". It's already pretty clear from the number of people chiming in on behalf of the company that this problem has been handed out piecemeal.