Salesforce as a company hasn't been innovative in 20 years. It's no surprise that they can't make anything of AI outside of a couple fancy marketing campaigns.
I know a few engineers in different companies within Salesforce. They're under lots of pressure to integrate AI everywhere, and leverage it. The way they've talked about it gives me strong "flailing around desperately" vibes, when the smarter money is on making more minimal but targeted efforts, or at least waiting to see what happens the other side of the bubble.
