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On a personal level I don't understand why consumers prefer drive-through

If you've got kids/dogs in the car with you, it could be a bigger hassle or not possible to go inside. This is probably a very small number of people actually using the drive through though.

When I'm on my own, I always find it a better experience to go in myself.





This makes a lot of sense and as you said probably accounts for fewer than 10% of drive through users.



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