But the point is that the boring things I refer to are not foundational or even related to my field.
I have zero formal education in computers. LLMs are my personal IT experts, for pennies on the dollar.
I'm not interested in formally learning programming, yet vibe-code apps I want.
I don't understand how your comment is related to anything I've said. "AI is great for customer service" is a statement that can be made by anyone who has experienced both LLMs and human reps.