Because he’s not a locksmith, he is a contracted technician that performs duties in the illegal absence of a building super. There are more details to my case that will just make your jaw drop more but I chose to keep focused on the fundamentals. And yes if I owned the apartment I would not want property management having a key. However I include that detail to indicate how poorly managed my building is without listing off 10 other things.

Ah, apologies misunderstood

Some locks are much harder to pick.

Especially if you don’t bring basic tools and bore the whole thing out with a drill and then give up when it doesn’t magically open.