We're not talking about a high school football game here. Ustream must have known that they were carrying the Tony's, and should have had a human in the loop.
In my experiences, manual backoffice that lets a human in a loop is rarely implemented (at all), rarely works and is frequently broken.
This is because the development process stimulates features and automation and such a backoffice has to touch every system while bypassing many checks. It's a perrenial pain in the ass.
So I expect a lot of companies and processes to lack "Plan B" entirely.
