If someone does leave a message we get an email from the voip service with that message as an attachment, and we listen to it. I figure that should be good enough to comply with the law. That's better than trying to call e.g. Google.
(We provide email support, of course. Setting up a call center would make our $9 SaaS product more than twice as expensive. We figure that customers rather pay a low price than have phone support. And there are many competitors they can go to if they really want to talk to someone.)
(We provide email support, of course. Setting up a call center would make our $9 SaaS product more than twice as expensive. We figure that customers rather pay a low price than have phone support. And there are many competitors they can go to if they really want to talk to someone.)