Certainly. Except their mistake had beyond-reasonable consequences, since account termination would result them losing access to: their phone, their laptops, their TV smart pucks, their tablets, their smart speakers, their photos, any accounts on websites if they logged in using Sign in with Apple, any accounts on websites if they were using Hide My Mail...
Once you are in Apple jail, it's on Apple to have a good process to follow to try to go back to good standing. OP was met with a black box that may or may not read their internal Apple mail. They may or may not reply either.
The moral to draw from this blogpost is to be careful of putting too many eggs on the same corporate basket. Though in theory you are good as long as you pay your bills, there is no banhammer with an accuracy stat of 100%!
I've been on the receiving end of a false-positive fraud flag on my Amazon account (literally undeserved), it ended with my account being terminated and me being banned from the store. The blast radius was bigger than expected:
- It forced a factory reset on all my Amazon Echos at 03:00AM (fun to be woken up to a house-wide symphony of smart speakers OOBE-ing at the same time).
- It immediately negated my ability to exercise warranty consumer rights on most of my tech devices, as they were purchased on Amazon.
- It also blocked from cancelling my Amazon recurring subscriptions, so I spent two more weeks receiving things like soap and cat food despite the account termination supposedly cancelling all outstanding orders. Support was unresponsive the whole time.
- It immediately terminated my (luckily personal!) AWS resources, as these are also umbrella'd under the same account.
No amount of email reading could have saved me since I did nothing wrong (still have all the receipts, but I'm a stranger on the Internet so caveat emptor). All I ever got back from the different tiers of customer support were different ways of saying you are bad and we don't need to listen nor explain, we are done bye bye.
Certainly. Except their mistake had beyond-reasonable consequences, since account termination would result them losing access to: their phone, their laptops, their TV smart pucks, their tablets, their smart speakers, their photos, any accounts on websites if they logged in using Sign in with Apple, any accounts on websites if they were using Hide My Mail...
Once you are in Apple jail, it's on Apple to have a good process to follow to try to go back to good standing. OP was met with a black box that may or may not read their internal Apple mail. They may or may not reply either.
The moral to draw from this blogpost is to be careful of putting too many eggs on the same corporate basket. Though in theory you are good as long as you pay your bills, there is no banhammer with an accuracy stat of 100%!
I've been on the receiving end of a false-positive fraud flag on my Amazon account (literally undeserved), it ended with my account being terminated and me being banned from the store. The blast radius was bigger than expected:
- It forced a factory reset on all my Amazon Echos at 03:00AM (fun to be woken up to a house-wide symphony of smart speakers OOBE-ing at the same time).
- It immediately negated my ability to exercise warranty consumer rights on most of my tech devices, as they were purchased on Amazon.
- It also blocked from cancelling my Amazon recurring subscriptions, so I spent two more weeks receiving things like soap and cat food despite the account termination supposedly cancelling all outstanding orders. Support was unresponsive the whole time.
- It immediately terminated my (luckily personal!) AWS resources, as these are also umbrella'd under the same account.
No amount of email reading could have saved me since I did nothing wrong (still have all the receipts, but I'm a stranger on the Internet so caveat emptor). All I ever got back from the different tiers of customer support were different ways of saying you are bad and we don't need to listen nor explain, we are done bye bye.