> *replacing mediocre humans with mediocre AI isn't a win for customers getting ...

		crazygringo 4 days ago \| parent \| context \| favorite \| on: How three years at McKinsey shaped my second start... > replacing mediocre humans with mediocre AI isn't a win for customers getting actual solutions. No it's not, but that's not what I described. I described replacing mediocre humans with better AI for at least the first level of customer service.