My brother in law (25 years old) mostly uses his phone for everything, which is obviously fine, but he needed help with something on his computer recently so he called me.
It was just asking for help getting stuff of a portable hard drive from work, so I tell him to plug it in and open up the file explorer.
He didn't know what the file explorer was, so I say "uh, the thing with the folders and shit in it, the little folder icon on the bottom". He eventually figured it out, and then I tell him to click on the drive on the left, which he figured out, and then I told him to open another file explorer window and drag the files from the first one to the second. The entire ordeal ended up taking him like ten minutes.
My brother in law isn't stupid or anything, he just didn't grow up with the typical desktop computer interface that most people who frequent HN did. He's been able to use a phone or a tablet for pretty much the entire time he's been using "computers", and those abstract away most of the lower level details.
It was just asking for help getting stuff of a portable hard drive from work, so I tell him to plug it in and open up the file explorer.
He didn't know what the file explorer was, so I say "uh, the thing with the folders and shit in it, the little folder icon on the bottom". He eventually figured it out, and then I tell him to click on the drive on the left, which he figured out, and then I told him to open another file explorer window and drag the files from the first one to the second. The entire ordeal ended up taking him like ten minutes.
My brother in law isn't stupid or anything, he just didn't grow up with the typical desktop computer interface that most people who frequent HN did. He's been able to use a phone or a tablet for pretty much the entire time he's been using "computers", and those abstract away most of the lower level details.