> In the EU, it is a legal requirement to allow your customers the same method, with the same number of steps and complexity, for canceling as for subscribing.

Is it true? Is it a new thing? Could someone tell the telco industry, surely they are unaware of that, because as recently as last month, I had to threaten legal action again a european telco who refused to not automatically renew my "pre-paid, subscription free" plan... Any reference to that regulation would be appreciated.