Then hire support. They are selling a service and getting lots of money for it. They should be able to support like any other company.

Hmmm how do you possibly increase team size to have a support team with millions of dollars in funding?

Why do tech companies get a hand-wavy pass for basic customer service just because they're really big now? In what way is tech special compared to literally anything else?

If you can't sustain a business, it shouldn't exist?

You don’t need to offer support to sustain a business. Look at Ryan Air, who are notorious for not doing so. Support is extremely costly and basically impossible to do well at a large scale. I forgive them for having some issues under their circumstances.

They raised $60 million—they can't afford to build out support a bit?

"It is hard to make a good product so instead we'll make a crap product that treats our employees like shit" is not really an excuse in my mind.

Yes it is.