I’m certainly not the target for this. The following is going to sound harsh, but bear with me. Two things I really dislike about this, from what I look for generally from websites and services:
1. It doesn’t have any information about pricing or the business model. “Get started for free” — does it mean there are paid plans after I sign up? Does it mean it’s on best effort and might disappear suddenly if the person running it doesn’t have time?
2. I scrolled down all the way looking for a pricing link, and thought that the Help and Support link in the footer may help. But it goes to a Discord link.
I’m not signing up to find what “free” means and I’m definitely not going to sign up for Discord to get help or ask basic questions. If you cannot put up web pages for support, there at least ought to be an email address. Everybody (well, most people) has an email address. The percentage of people having an email address and willing to jump through another hoop (Discord) is going to be quite low.
I had to check if Help & Support is indeed linked to Discord and sadly it is. For me this is an instant turnoff. If there is no documentation but rather I am expeced to scout chat logs, I won't even start to use it. (I realize that this is a bit of a meme but it is true for me)
1. It doesn’t have any information about pricing or the business model. “Get started for free” — does it mean there are paid plans after I sign up? Does it mean it’s on best effort and might disappear suddenly if the person running it doesn’t have time?
2. I scrolled down all the way looking for a pricing link, and thought that the Help and Support link in the footer may help. But it goes to a Discord link.
I’m not signing up to find what “free” means and I’m definitely not going to sign up for Discord to get help or ask basic questions. If you cannot put up web pages for support, there at least ought to be an email address. Everybody (well, most people) has an email address. The percentage of people having an email address and willing to jump through another hoop (Discord) is going to be quite low.