> Coincidentally today, I received an automated text from my heath care entity along the lines of, "Please recognize this number as from us. Our AI will be calling you to discuss your heath."

That sets off super strong scam vibes to me... Our banking industry here and medical industry pushes phishing information down your throat so much people even worry about legitimate communication that couldn't possibly be a scam being a scam.

I find that to be better for society but definitely clouds my judgement on those kinds of text. Also I have absolutely dropped my previous bank because it became impossible to speak to an actual human and willingly pay more for a bank where my phonecall goes directly to a human.

Do what one of the other commenters mentioned, make the AI an assistant for the human beings that help your customers, let the humans communicate with humans.

For some people, its actually therapeutic, but for most, its like talking to a plant, except AI does not benefit from the exhaled carbon dioxide.