Seagate’s entire warranty program seems to be a mess. Every time I have to deal with them I get this endless runaround where they demand ridiculous amounts of “proof” that the drive failed, or deny that the drive is under US warranty (bought it new in the US from Newegg).
At one point I made it a mission to proactively correct the warranty records for the dozen or so Seagate drives I had in operation that had incorrect warranty terms showing in the RMA portal. Every day I’d contact them, give them my case number, and the customer service rep would “pull up the record” but still need me to list all the serial numbers again. Every couple tries, a few of the serials would get their warranties fixed. Towards the end they claimed that one of the drives was already returned as failed and destroyed by Seagate, and another one didn’t even exist. They made me literally pull the drives out of live systems and send them photos, and when I did, they continued with more excuses to not fix the warranty terms in the RMA portal. But I just tried again each day with a new rep, some
of whom would fix some of the remaining drives, and eventually each drive got its warranty fixed.
Another time, they sent me a failed drive as a replacement, so I had to RMA my RMA. They cross-shipped me a replacement, but then lost my return in their own depot and tried telling me they never got it and I needed to either get it delivered or pay them for it.
At one point I made it a mission to proactively correct the warranty records for the dozen or so Seagate drives I had in operation that had incorrect warranty terms showing in the RMA portal. Every day I’d contact them, give them my case number, and the customer service rep would “pull up the record” but still need me to list all the serial numbers again. Every couple tries, a few of the serials would get their warranties fixed. Towards the end they claimed that one of the drives was already returned as failed and destroyed by Seagate, and another one didn’t even exist. They made me literally pull the drives out of live systems and send them photos, and when I did, they continued with more excuses to not fix the warranty terms in the RMA portal. But I just tried again each day with a new rep, some of whom would fix some of the remaining drives, and eventually each drive got its warranty fixed.
Another time, they sent me a failed drive as a replacement, so I had to RMA my RMA. They cross-shipped me a replacement, but then lost my return in their own depot and tried telling me they never got it and I needed to either get it delivered or pay them for it.
Fuck Seagate.