Seems like my experience may not have been typical. I used Bench from 19-23 for a startup and always felt like I was getting great service. I agree that they were a bit expensive, but the financials passed external reviews and always made my investors happy.
It is a shame to see them closing down this way, awful timing and awful treatment of their customers. As a founder, you need to fully understand your financials, but you should have a pro managing the day-to-day and even month-to-month.
I used them from around '18-'22. There were a couple of minor glitches sometimes, but it was generally fine and they were always quick to respond to questions. My accountant liked working with them.
It is a shame to see them closing down this way, awful timing and awful treatment of their customers. As a founder, you need to fully understand your financials, but you should have a pro managing the day-to-day and even month-to-month.