I'm not the GP and in fact I don't agree with the GP, but I really don't think anyone should have to explain why they are defending someone who they think is innocent, regardless of how much money that person does or does not have.
This isn’t a criminal case. They’re trying to say this is just like any other unhappy customer, ignoring the life-altering outcomes healthcare problems have unlike most other industries or how much more Americans pay for lower-quality, high-stress service. Trying to understand why so many people were conflicted about a murder without understanding that context is like trying to explain what’s going on in Gaza while refusing to consider the role religion played.