I don't know the company size, but as a paying customer I expect them better support and more time.

If they have a customer like steam would they just cut off the domain? Probably not.

Other domain registrations would just ignored this and nothing would happened.

> I expect them better support

I expect total ignorance from a typical domain registrar.

> If they have a customer like steam would they just cut off the domain? Probably not.

Take a look who is they registrar and then look their prices up.

> Other domain registrations would just ignored this and nothing would happened

Yeah, they would totally ignore their customer just like that one did.

Unfortunately, providing proper support and protecting own customers in digital realm is an unsustainable business practice for most registrars.

> Take a look who is they registrar and then look their prices up.

So, in case anyone is interested, their registrar is MarkMonitor Inc., with a pricing of "contact us". The only pricing info I could find [0] said that it's 20$/yr for a .com, but with a minimum spend of 10k$ (probably reached by using their other services, such as the stated purpose of monitoring of trademarks).

[0] https://news.ycombinator.com/item?id=18063232

Last time I have heard about them it was $5k/y.