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> People ask us things like “how long do I cook [something] and we often have no idea how to answer that question.

Yes. Answers like "until it sounds differently" just cause more questions while being the actual answers. How the hell am I supposed to explain "that different sound". After some time you just start to feel it.






Yeah-- it's genuinely hard. I went to culinary school where we discussed this topic at length and one of my classmates (who already had an English degree) is now the managing editor for a household name recipe website, I worked professionally as a chef, I write professionally now, and aced a college food writing course taught by a long-time head restaurant reviewer for the Boston Globe, and I still have a really hard time writing recipes for people that don't have my knowledge. At first blush, it feels like a trivial task-- just like making interfaces did before I went back to school to study design-- but it requires a lot of specialized knowledge and experience that I don't have.

I get why developers are perplexed by everyone's insistence that designers take the lead in creating interfaces, but leaving Gimp aside to look at another problematic FOSS UX, consider Mastodon: folks around these parts were proudly and rightfully touting Mastodon as an interface for Activity Pub as an amazing piece of software and technological achievement, but incorrectly claiming its UX was polished enough to replace Twitter. When I'd bring up the near impossibility of non-technical users being willing to figure out how federation worked when there are free options, the dismissals were fast and furious "I explained federation to my [toddler/grandmother/nontechnical coworker, etc]: it's not that complicated", "there's a (ten million word) beginner friendly onboarding doc that explains it all." "Users don't even need to know how federation works if they just pick an instance and sign up." I'll bet a lot of friends of developers did a lot of polite smiling and nodding in those weeks, and Opera's Tweets(!) about not being able to find any of her friends on Mastodon was all the evidence you need to prove that most people's most basic use cases-- connecting with and keeping up with friends over the internet-- aren't easily satisfied by Mastodon's UX.

If my Grandparents decided they were going to branch out from "the Face Book" to try that hot new Mastodon a few years ago during the spike, the likelihood of their progressing through the "beginner friendly" wall of text on their onboarding website is about zero. If they did, the first time some mind-bending hentai popped up on their screen, they'd have taken their computer outside and burned it. They would not have taken it as an opportunity to get the prerequisite knowledge they needed to even understand what instance shopping was. My parents would have gotten further, but given how frustrated my engineer father gets with much less confusing ideas because he's used to a whole different sort of technology, I say they'd last about 5 days.

You don't get a much simpler task than making a classical French omelet. It's got three ingredients. I can do it in my sleep now-- it all seems very simple. But it was YEARS after culinary school before I got my perfect omelet success rate past like 70%. Being blind to our existing knowledge is natural. That's a good thing when we're working by ourselves, but it's murder when you're figuring out how someone without it approaches the same problem.




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