As a former line manager, there have been two cases when I use metrics: I'm promoting someone, and I like having numbers that back up how good they are, or I'm firing someone, and I like having numbers that back up how bad they are.
I generally agree with OP, but there are times where as a manager you know exactly what is going on with your team, but numbers are still helpful.
I generally agree with OP, but there are times where as a manager you know exactly what is going on with your team, but numbers are still helpful.