i mean i don't considere issues closed or tickets open to be "looking over my shoulder", but i guess we disagree there. these are some metrics that need to be looked at at some point to determine some strategy about the future or reflect on the past.

"trust" to me is knowing that everyone that has access to these metrics are making decisions in good faith. it's knowing that your boss isn't sitting there watching it every hour or using it as some simple metric to axe you. blame the people not the tools.