She links to an earlier article, where she determined that some people were "slackers" based on ticket metrics, and then blamed these "slackers" for making people who work incessantly burn out: "Stuff like this is why the people who really cared later burned out."
Assuming the data is correct, the much more likely explanation is that working non-stop for your whole shift is not sustainable over the long term, and that is what makes you burn out.
But the data probably isn't correct. In German, they say "wer misst, misst Mist." I've seen this often enough.
I worked at a major financial supplier whose CEO was super into metrics, and fired hundreds of the "worst performers" every year based on his spreadsheet. Like clockwork, every year, I saw the most valuable people in every team get fired, because those were people who had a deep knowledge of the system, and were often diverted from doing "visible" work by helping less knowledgeable people. They were the ones who trained new hires, who you went to when you couldn't figure out how to debug your problem, who wrote the architecture documentation so people knew how things worked, and so on.
Guess what, none of this stuff showed up in any spreadsheets.
It didn't help that they usually also had worked at the company for longer, and had higher salaries, so firing them "saved" the company more money.
Unsurprisingly, the software product they sell is an absolute mess.
Assuming the data is correct, the much more likely explanation is that working non-stop for your whole shift is not sustainable over the long term, and that is what makes you burn out.
But the data probably isn't correct. In German, they say "wer misst, misst Mist." I've seen this often enough.
I worked at a major financial supplier whose CEO was super into metrics, and fired hundreds of the "worst performers" every year based on his spreadsheet. Like clockwork, every year, I saw the most valuable people in every team get fired, because those were people who had a deep knowledge of the system, and were often diverted from doing "visible" work by helping less knowledgeable people. They were the ones who trained new hires, who you went to when you couldn't figure out how to debug your problem, who wrote the architecture documentation so people knew how things worked, and so on.
Guess what, none of this stuff showed up in any spreadsheets.
It didn't help that they usually also had worked at the company for longer, and had higher salaries, so firing them "saved" the company more money.
Unsurprisingly, the software product they sell is an absolute mess.