Creating features and fixing bugs based on Support feedback (Community Support or otherwise) may result in an amazing experience for the free tier, but not-as-good-as-it could be for your paid subscribers.
Wow, this really opened my eyes! I hadn’t thought about it from that perspective. hank you so much for helping me see that! I will completely remove subscription, change pricing model to credits, pay as you go.
Free users can create a lot of support tickets. This could be good or bad.
Free users may never convert to paying, which isn’t ideal for bootstrapped ML business with expensive cloud costs.