Anthropic is a joke of a company. They have all these heavyweight hires, but they make logins so difficult for the user that no chat user in their sane mind would want to use Anthropic. It's as if Anthropic doesn't actually want people using their service.
They routinely keep logging me out, also always making me wait for an email confirmation code just to login every time, and it's sickening.
They also promise API credits but then don't actually give any.
I'm a chat user, hopefully with a sane mind, and their login process might be annoying but doesn't stop me from using it. I get logged out once every 2-4 weeks maybe?
My experience has been opposite. I'm using the API. I hit usage tier limits so sent them a request to upgrade my tier. Heard back within an hour and upgraded to the highest tier. I had another request also which was answered same day.
That's good but my complaint is not about the API at all. It is more foundational in that most people would want to use the API (for applications) only if the web chat works well for them, which it doesn't.
The chat on the website is not their main product... They're selling access to their models to enterprises. As sickened as you are by having to log in to the chat, that's not an indication of their success at training and marketing high-quality models (the only real competition to OpenAI at this point).
> The chat on the website is not their main product
Guess what: enterprises are made of people. People like to try things out. If people are not happy with something for their personal use, they most definitely are never going to recommend it to their employer. This is why OpenAI wins. It is in fact one of the factors that sets apart a hyper-successful product from a wannabe.
Literally every single person I know who’s building anything in AI (dozens of early stage founders) prefers Claude over GPT at this point.
The AI emperor will not be the one who has the most consumers logging into product.com to use the chatbot.
Compound this with OpenAI’s continuous shedding of, as far as I can tell, every credible researcher… I find your position quite hard to believe, even accounting for the hysterical tone.
> Literally every single person I know who’s building anything in AI (dozens of early stage founders) prefers Claude over GPT
I don't believe this at all. I am not here to argue that Claude is a worse model, only that Anthropic is a worse company.
> The AI emperor will not be the one who has the most consumers logging into product.com
Your point only goes to show how much Anthropic hates its end users.
> OpenAI’s continuous shedding of, as far as I can tell, every credible researcher
OpenAI has zero trouble hiring great talent. As I see it, they lost a lot of dead weight that had no interest in bringing AI to the masses, but had an agenda of their own instead.
Huh? How so? Sorry not even clear what your complaint is… is it the Firefox (3% market share) login bug? The Claude chat experience has been superior for a while now, and Projects and Artifacts make it 100x so.
Good at hiring and bad at retaining is much worse than the reverse, especially for long-lived R&D projects.
It's that, but it's more. They promise API credits to try out the API, but then refuse to give any credits. Overall, it's as if they don't care even a little bit for individual customers.
They routinely keep logging me out, also always making me wait for an email confirmation code just to login every time, and it's sickening.
They also promise API credits but then don't actually give any.