Completely agree. The kind of people I've encountered in non-profits and charities as an IT Sales Professional over 20 years is that they expect great products and services should be as close to free as possible. They don't seem to understand that the tax breaks and incentives are there precisely to help soften the costs of running such an organisation. To expect even MORE than that from vendors is unrealistic. I watched an interview with Naveen Jain (Viome CEO) on a podcast once and he said that a non-profit entrepreneur or CEO is more often than not "just a sh*tty entrepreneur". I couldn't agree more based on my experience selling tech since 2001!