Right but I think the point is that it is better at the end of the day. Since we're all sharing our anecdotes, I am familiar with someone who works in a municipality where their entire job revolves around billing and claims for EMS.
The amount of extreme cases of stonewalling, long holds, call transfers, inconsistent interpretations of policy, requests for faxes that get lost, requests for new paperwork, and general lack of urgency, across numerous companies in numerous states, is mind boggling, and easily an order of magnitude more extreme the IRS experiences I've seen shared here.
