I can walk into my credit union's offices - they have just two branches - and talk to someone with decision making power. An actual human being picks up the phone if I call. Their customer service has been impeccable despite some complex asks.
I am unlikely to be able to do this if someone steals my crypto.
(My security question when calling in was once "you sent an email last week that made my boss very happy, what was it about?")
Pros of a credit union: many processes are still manually-controlled
Cons of a credit union: many processes are still manually-controlled
There's a lot of scenarios where that's the lesser of two evils, though. And god it's nice to be able to walk into a branch, explain the situation to someone, and get "Let me see what I can do. There, all fixed" in reply.
I can walk into my credit union's offices - they have just two branches - and talk to someone with decision making power. An actual human being picks up the phone if I call. Their customer service has been impeccable despite some complex asks.
I am unlikely to be able to do this if someone steals my crypto.
(My security question when calling in was once "you sent an email last week that made my boss very happy, what was it about?")