I agree, but Newegg didn't stand strong when the first case got some attention. They should have remained strong and just enforced the policy knowing that in 3-4 weeks most people would have forgot about the instance any ways.

It now becomes one of those cases where if you are trying to return the laptop you are just pissed off because you feel like they aren't doing everything that they can. It's a catch-22 in a way. You just got to be consistent.