>>Since the overwhelming bulk of computer users(including pro users) have no interest in fiddling with their computer specs post purchase, Apple are simply making a product that fits the market.
No one here is saying we tear down our laptops and assemble them back three times a day. But if something like a RAM gets toast on my machine, I would like to get that replaced instead of replacing the whole machine.
Why, you might ask. Its because it works out cheaper that way. And besides, I don't throw away my car if some thing little goofs up! Why should I throw away my computer.
> But if something like a RAM gets toast on my machine, I would like to get that replaced instead of replacing the whole machine.
Historically, Apple tends to be pretty good on support worth the price. If something like a RAM chip is toast, they'll usually replace the board, or even the whole machine.
Not to mention that you do not get that level of support around the world. If you happen to be outside of the US when the RAM fails, you're shit out of luck, and looking at several weeks without a computer, even if it's under warranty.
What's with Apple and people lying about their products/services? Clearly you must know that your statement above is not only false, but easily disproven by visiting the apple support website?
The truth is that you can take your apple product into any apple store, or apple certified reseller worldwide and get the same level of replace or repair. The only difference is timing, Apple stores keep a limited stock of parts, while resellers must order them in. The difference in repair time works out to be a few days.
If you're within warranty. If it's more than a year old (or three if you buy AppleCare), then you're on the hook for a whole new motherboard instead of a commodity stick of RAM.
Not necessarily. A colleague of friend of mine's son (!) in Canada had a 2 year, 11 months old MacBook Pro (before unibody). He didn't have an AppleCare or anything, nor the idiot used Time Machine. He spilled wine all over his MBP and it died. He brought it to an Apple store and told them that he knows he's an idiot, and his warranty is long due, and would be happy to pay if they could just restore his hard drive for him because otherwise he would lose 3 years of data.
I'm told that the next day, he went to the store and they gave him a new, top-of-the-line 15" Unibody MacBook Pro with all his data preloaded on it. I have no way of proving that this thing actually has happened (but no reason to believe my friend was lying; as he's a respected and very honest man). This is not what always happens, but Apple is rich, and they know if they treat their customers well, they'll be customers again AND all their relatives & friends would be tempted to try Macs if they knew they could get a royal support like that. So, it's not a philanthropic thing, they do it for their business, but as they're very rich they are more generous than other manufacturers.
And just one other anecdote: another friend of mine's MacBook Pro died suddenly (no AppleCare either). Sent it to an Apple Store and they changes motherboard, RAMs and HDD free of charge.
> This is not what always happens, but Apple is rich, and they know if they treat their customers well, they'll be customers again
Yes, pretty much. And "genius" have a lot of leeway in their handling of people coming in. They generally seem expected to try and make customers happy as much as they can, and I regularly see comments about completely unreasonable replacements allowed by apple stores.
You don't have to throw away your car over a small amount of damage (unless it is the frame), but you might have to replace a thousand plus dollar component the size of a macbook.
No one here is saying we tear down our laptops and assemble them back three times a day. But if something like a RAM gets toast on my machine, I would like to get that replaced instead of replacing the whole machine.
Why, you might ask. Its because it works out cheaper that way. And besides, I don't throw away my car if some thing little goofs up! Why should I throw away my computer.