My experience is that when used with cross-team members as level of effort, discussed with each story and receives a high confidence vote (fist of five), then measured against each team members capacity (measured over several sprints), story points serve a valuable way to manage work.
They do not equate to hours and cannot be boxed by management expectations.
Management can separately track actuals (hours), but that really should never concern the team.
They do not equate to hours and cannot be boxed by management expectations.
Management can separately track actuals (hours), but that really should never concern the team.